UNITED KINGDOM
  • Free Next Day delivery on all orders
  • Order by 12pm for next day delivery, Friday orders after 12pm will be processed Monday delivered Tuesday
EUROPE
  • Free delivery for orders over £200
  • Flat rate for orders under £200
  • Europe £15 for 1 to 2 day delivery
UNITED STATES OF AMERICA & CANADA
  • Free delivery for orders over £200
  • Flat rate for orders under £200
  • USA £15 for 1 to 3 day express delivery
  • Shipping duty and taxes auto calculated at checkout
AUSTRALIA
  • Free delivery for orders over £300
  • Flat rate of £25 under £300 1 to 3 day delivery
  • Shipping duty and taxes auto calculated at checkout
REST OF WORLD
  • Free delivery for orders over £300
  • Flat rate of £30 under £300 1 to 3 delivery
  • Shipping duty and taxes auto calculated at checkout. 
     

WHAT IS YOUR RETURNS POLICY?

We offer quick and easy returns and free exchanges. All returned items must be unworn, have tags still attached and original packaging intact.

Please note that refunds will only be given if you notify us within 30 days of receiving your parcel and in order to obtain a refund on a set of earrings, we ask you notify the team of the return within 48 hours of receipt due to hygiene reasons.

All you need to do is follow the simple steps below: 

  1. Simply reach out to care@oliviaandpearl.com with the order number displayed on your receipt and our Customer Happiness Team with authorise your return via email and let the warehouse know to expect the return.
  2. Please send your completed return form back, along with your unworn and undamaged item(s) to the following address: Olivia & Pearl, Unit 26 Wedgwood Gate, Wedgwood Way, Stevenage, SG1 4SU (We recommend sending 2nd class recorded delivery)
  3. Once we have received and checked the return, refunds will be credited to the original credit card used upon order. Please note that shipping costs are non-refundable. Please allow 72 hours for the refund to be processed, but during busy periods this can be slightly delayed.

 

RETURNS COST

  • United Kingdom: We recommend you send these back to us 2nd class recorded delivery.
  • Europe + USA +: There will be a flat £15 return shipping fee deducted from your refunded amount.
  • International (other): There will be a flat £20 return shipping fee deducted from your refunded amount.

WARRANTY

  • Every piece of Olivia & Pearl Jewellery is covered by a 12 month warranty on receipt of valid proof of purchase.

EXCHANGES

  • We offer free exchanges on all orders. If you wish to make an exchange, please reach out to care@oliviaandpearl.com with the order number displayed on your receipt and our Customer Happiness Team will help you process the exchange with free return postage.

WHAT IF MY PRODUCT IS FAULTY? 

Don’t worry, we’ve got you! If you’ve received a damaged, or incorrect item, send us an email at care@oliviaandpearl.com with a photo of the defect, as well as your order number and we’ll be happy to help amend this for you. 

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