Delivery

UNITED KINGDOM
  • Free Standard delivery 3-4 days on all orders
  • United Kingdom £6 for 1 day express delivery
  • Order by 12pm for next day delivery, Friday orders after 12pm will be processed Monday delivered Tuesday
EUROPE
  • Free delivery for orders over £200
  • Flat rate for orders under £200
  • Europe £15 for 1 to 2 day delivery
UNITED STATES OF AMERICA & CANADA
  • Free delivery for orders over £200
  • Flat rate for orders under £200
  • USA £15 for 1 to 3 day express delivery
  • Shipping duty and taxes auto calculated at checkout
AUSTRALIA
  • Free delivery for orders over £300
  • Flat rate of £25 under £300 1 to 3 day delivery
  • Shipping duty and taxes auto calculated at checkout
REST OF WORLD
  • Free delivery for orders over £300
  • Flat rate of £30 under £300 1 to 3 delivery
  • Shipping duty and taxes auto calculated at checkout

returns

WHAT IS YOUR RETURN POLICY?

We offer quick and easy returns within 30 days of delivery. Reach out to care@oliviaandpearl.com with the order number displayed on your receipt and our Customer Happiness Team will help you process the return with free return postage. To be eligible for a refund, make sure that your items are back at our facilities within 30 days. Items must be unworn, have tags still attached and original packaging intact.

Return Costs
  • United Kingdom: Your return is on us (a.k.a free returns on all orders).
  • Europe + USA +: There will be a flat £15 return shipping fee deducted from your refunded amount.
  • International (other): There will be a flat £20 return shipping fee deducted from your refunded amount.
WHAT IF MY PRODUCT IS FAULTY?

Don’t worry, we’ve got you! If you’ve received a damaged, or incorrect item, send us an email at care@oliviaandpearl.com with a photo of the defect, or the wrong item you received, as well as your order number and we’ll be happy to help.

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