-
Christmas Shipping Update:
Please note that our warehouse is closed for the Christmas break. Any orders placed between Monday, 23rd December, and Monday, 30th December, will be processed and shipped starting from Monday, 30th December. We appreciate your patience and understanding during this time.
UNITED KINGDOM
- Standard Delivery 2-3 days - Free on all orders
EUROPE
- Free delivery for orders over £200 1 to 2 day delivery
- Flat rate of £15 for orders under £200 1 to 2 day delivery
- Please kindly note that international orders may be subject to customs duties and tax charges once they reach their destination country outside of the UK. We do not cover this cost so you will be responsible for paying any import charges that may occur.
UNITED STATES OF AMERICA & CANADA
- Free delivery for orders over $200 1 to 2 day express delivery
- Flat rate of £10 for orders under $200 1 to 2 day express delivery
- Shipping duty and taxes included in all orders
AUSTRALIA
- Free delivery for orders over £300
- Flat rate of £25 under £300 1 to 3 day delivery
- Please kindly note that international orders may be subject to customs duties and tax charges once they reach their destination country outside of the UK. We do not cover this cost so you will be responsible for paying any import charges that may occur.
REST OF WORLD
- Free delivery for orders over £300
- Flat rate of £30 under £300 1 to 3 delivery
- Please kindly note that international orders may be subject to customs duties and tax charges once they reach their destination country outside of the UK. We do not cover this cost so you will be responsible for paying any import charges that may occur.
WHAT IS YOUR RETURNS POLICY?
All you need to do is follow the simple steps below:
- Simply reach out to care@oliviaandpearl.com with the order number displayed on your receipt and our Customer Happiness Team with authorise your return via email and let the warehouse know to expect the return.
- Please send your completed return form back, along with your unworn and undamaged item(s) to the following address: Olivia & Pearl, Unit 26 Wedgwood Gate, Wedgwood Way, Stevenage, SG1 4SU (We recommend sending 2nd class recorded delivery)
- Once we have received and checked the return, refunds will be credited to the original credit card used upon order. Please note that shipping costs are non-refundable. Please allow up to 7 working days for refunds to be processed, but during busy periods this can be slightly delayed.
RETURNS COST
- United Kingdom: We recommend you send these back to us 2nd class recorded delivery.
- Europe + USA +: There will be a flat £15 return shipping fee deducted from your refunded amount.
- International (other): There will be a flat £20 return shipping fee deducted from your refunded amount.
EXCHANGES
- We offer free exchanges on all orders. If you wish to make an exchange, please reach out to care@oliviaandpearl.com with the order number displayed on your receipt and our Customer Happiness Team will help you process the exchange with free return postage.
WHAT IF MY PRODUCT IS FAULTY?
Don’t worry, we’ve got you! If you’ve received a damaged, or incorrect item, send us an email at care@oliviaandpearl.com with a photo of the defect, as well as your order number and we’ll be happy to help amend this for you.
