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Delivery
CHRISTMAS DELIVERY
Order by the dates below and we'll get your order to you before the big day, gift wrapped with a bow!
- UK order by 12pm Thursday 20th December
- EUROPE order by 12pm Wednesday 19th December
- USA, CANADA, MEXICO order by 12pm Wednesday 18th December
- AUSTRALIA order by 12pm Monday 18th December
- REST OF WORLD order by 12pm Friday 18th December
UNITED KINGDOM
- Free Standard delivery 3-4 days on all orders
- United Kingdom £6 for 1 day express delivery
- Order by 12pm for next day delivery, Friday orders after 12pm will be processed Monday delivered Tuesday
EUROPE
- Free delivery for orders over £200
- Flat rate for orders under £200
- Europe £15 for 1 to 2 day delivery
UNITED STATES OF AMERICA & CANADA
- Free delivery for orders over £200
- Flat rate for orders under £200
- USA £15 for 1 to 3 day express delivery
- Shipping duty and taxes auto calculated at checkout
AUSTRALIA
- Free delivery for orders over £300
- Flat rate of £25 under £300 1 to 3 day delivery
- Shipping duty and taxes auto calculated at checkout
REST OF WORLD
- Free delivery for orders over £300
- Flat rate of £30 under £300 1 to 3 delivery
- Shipping duty and taxes auto calculated at checkout
returns
WHAT IS YOUR RETURN POLICY?
We offer quick and easy returns within 30 days of delivery and 90 days over the Christmas period for purchases made in November & December. Reach out to care@oliviaandpearl.com with the order number displayed on your receipt and our Customer Happiness Team will help you process the return with free return postage. To be eligible for a refund, make sure that your items are back at our facilities within 30 days. Items must be unworn, have tags still attached and original packaging intact.
Return Costs
- United Kingdom: Your return is on us (a.k.a free returns on all orders).
- Europe + USA +: There will be a flat £15 return shipping fee deducted from your refunded amount.
- International (other): There will be a flat £20 return shipping fee deducted from your refunded amount.
WHAT IF MY PRODUCT IS FAULTY?
Don’t worry, we’ve got you! If you’ve received a damaged, or incorrect item, send us an email at care@oliviaandpearl.com with a photo of the defect, or the wrong item you received, as well as your order number and we’ll be happy to help.
