WHAT IS YOUR RETURN POLICY?

We offer quick and easy returns within 14 days of delivery. Reach out to care@oliviaandpearl.com with the order number displayed on your receipt and our Customer Happiness Team will help you process the return with free return postage. To be eligible for a refund, make sure that your items are back at our facilities within 30 days. Items must be unworn, have tags still attached and original packaging intact.

Refunds will only be given on Earrings if you inform us within 48 hours on receipt of your order - reach out to care@oliviaandpearl.com with the order number displayed on your receipt and our Customer Happiness Team will help you process the return with free return postage.

Return Costs

• United Kingdom: Your return is on us (a.k.a free returns on all orders).
• Europe + USA +: There will be a flat £15 return shipping fee deducted from your refunded amount.
• International (other): There will be a flat £20 return shipping fee deducted from your refunded amount.

WHAT IF MY PRODUCT IS FAULTY?

Don’t worry, we’ve got you! If you’ve received a damaged, or incorrect item, send us an email at care@oliviaandpearl.com with a photo of the defect, or the wrong item you received, as well as your order number and we’ll be happy to help.