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Delivery
CHRISTMAS DELIVERY
Order by the dates below and we'll get your order to you before the big day, gift wrapped with a bow!
- UK order by 12pm Monday 23rd December for free next day delivery before Christmas
- EUROPE order by 12pm 20th December
- USA, CANADA 7 MEXICO order by 12pm Wednesday 19thDecember
- AUSTRALIA order by 12pm 19th December
- REST OF WORLD order by 12pm 18th December
UNITED KINGDOM
- Free Next Day delivery on all orders
- Order by 12pm for next day delivery, Friday orders after 12pm will be processed Monday delivered Tuesday
EUROPE
- Free delivery for orders over £200
- Flat rate for orders under £200
- Europe £15 for 1 to 2 day delivery
UNITED STATES OF AMERICA & CANADA
- Free delivery for orders over £200
- Flat rate for orders under £200
- USA £15 for 1 to 3 day express delivery
- Shipping duty and taxes auto calculated at checkout
AUSTRALIA
- Free delivery for orders over £300
- Flat rate of £25 under £300 1 to 3 day delivery
- Shipping duty and taxes auto calculated at checkout
REST OF WORLD
- Free delivery for orders over £300
- Flat rate of £30 under £300 1 to 3 delivery
- Shipping duty and taxes auto calculated at checkout
returns
WHAT IS YOUR RETURN POLICY?
We offer quick and easy returns within 14 days of delivery. Reach out to care@oliviaandpearl.com with the order number displayed on your receipt and our Customer Happiness Team will help you process the return with free return postage. To be eligible for a refund, make sure that your items are back at our facilities within 30 days. Items must be unworn, have tags still attached and original packaging intact.
Refunds will only be given on Earrings if you inform us within 24 hours on receipt of your order - reach out to care@oliviaandpearl.com with the order number displayed on your receipt and our Customer Happiness Team will help you process the return with free return postage.
Return Costs
- United Kingdom: Your return is on us (a.k.a free returns on all orders).
- Europe + USA +: There will be a flat £15 return shipping fee deducted from your refunded amount.
- International (other): There will be a flat £20 return shipping fee deducted from your refunded amount.
WHAT IF MY PRODUCT IS FAULTY?
Don’t worry, we’ve got you! If you’ve received a damaged, or incorrect item, send us an email at care@oliviaandpearl.com with a photo of the defect, or the wrong item you received, as well as your order number and we’ll be happy to help.
