WHAT IS YOUR RETURN POLICY?

We offer quick and easy returns within 30 days of delivery and 90 days over the Christmas period for purchases made in November & December. Reach out to care@oliviaandpearl.com with the order number displayed on your receipt and our Customer Happiness Team will help you process the return with free return postage. To be eligible for a refund, make sure that your items are back at our facilities within 30 days. Items must be unworn, have tags still attached and original packaging intact.

Return Costs

• United Kingdom: Your return is on us (a.k.a free returns on all orders).
• Europe + USA +: There will be a flat £15 return shipping fee deducted from your refunded amount.
• International (other): There will be a flat £20 return shipping fee deducted from your refunded amount.

WHAT IF MY PRODUCT IS FAULTY?

Don’t worry, we’ve got you! If you’ve received a damaged, or incorrect item, send us an email at care@oliviaandpearl.com with a photo of the defect, or the wrong item you received, as well as your order number and we’ll be happy to help.