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Delivery
UNITED KINGDOM
- Free Standard delivery 3-4 days on all orders
- United Kingdom £6 for 1 day express delivery
- Order by 12pm for next day delivery, Friday orders after 12pm will be processed Monday delivered Tuesday
EUROPE
- Free delivery for orders over £200
- Flat rate for orders under £200
- Europe £15 for 1 to 2 day delivery
UNITED STATES OF AMERICA & CANADA
- Free delivery for orders over £200
- Flat rate for orders under £200
- USA £15 for 1 to 3 day express delivery
- Shipping duty and taxes auto calculated at checkout
AUSTRALIA
- Free delivery for orders over £300
- Flat rate of £25 under £300 1 to 3 day delivery
- Shipping duty and taxes auto calculated at checkout
REST OF WORLD
- Free delivery for orders over £300
- Flat rate of £30 under £300 1 to 3 delivery
- Shipping duty and taxes auto calculated at checkout
returns
WHAT IS YOUR RETURN POLICY?
We offer quick and easy returns within 30 days of delivery. Reach out to care@oliviaandpearl.com with the order number displayed on your receipt and our Customer Happiness Team will help you process the return with free return postage. To be eligible for a refund, make sure that your items are back at our facilities within 30 days. Items must be unworn, have tags still attached and original packaging intact.
Return Costs
- United Kingdom: Your return is on us (a.k.a free returns on all orders).
- Europe + USA +: There will be a flat £15 return shipping fee deducted from your refunded amount.
- International (other): There will be a flat £20 return shipping fee deducted from your refunded amount.
WHAT IF MY PRODUCT IS FAULTY?
Don’t worry, we’ve got you! If you’ve received a damaged, or incorrect item, send us an email at care@oliviaandpearl.com with a photo of the defect, or the wrong item you received, as well as your order number and we’ll be happy to help.
